Terms and policies

The setup fee is paid once, in your build week, and isn't refunded. Monthly plans have no minimum term. We don't refund part-months. Yearly plans are paid upfront and aren't refunded if you leave part-way through the year.

Your own customers' payments go to your own Stripe account; refunds to them are yours to make.

If something isn't right with a charge, contact us through the form on our website first. We reply within 2 working days and aim to resolve it within 10 working days. Please contact us before raising a dispute with your card provider.

Cancel a monthly plan any time by contacting us through the form on our website. Your plan runs to the end of the month you've paid for, then stops. When you leave, we archive your account and hold your number for 4 months. Come back in that time and there's no new setup fee. You can ask us to delete everything straight away instead.

Yours whatever happens: your domain, your Google Business Profile and its reviews, your Stripe account and the money in it, and an export of your contacts.

Stops when you leave: the website HexoDesk built, the HexoDesk app, the AI agent and chat, and the HexoDesk phone number.

Starter setup £769.30 (30% off £1,099); Premium setup £549.50 (50% off £1,099). 10 launch places; 3 are held by our pilot clients. You claim a place when you pay the setup fee in your build week, and that locks your launch price. The offer ends when the 10 places are taken or on 31 March 2027, whichever comes first. From 1 April 2027 setup is £1,099. Yearly plans have no setup fee and don't use a launch place.

"First month free" applies once per business.

Allowances reset on the 1st of each month. Top-ups: 100 AI agent minutes for £20, or 200 texts for £15. Use above your allowance is charged at the top-up price at the end of the month, to the card you paid with.